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Objectives
- To provide unique, competitively priced, high- quality products to diverse retail clientele
- To promote the products of high skilled artisans through the sale of their products in fashionable and customer- oriented retail locations insuring these individuals and families a more sustainable income
- To guarantee the satisfaction of the customer at all times
Ordering Info
- First orders are pre- paid by credit card or COD
- When ordering product not in stock INTO requires that you must order at least 8 of whatever item you are purchasing per color. (Example: Traditional Poncho (#PE006); color: Black; Quantity: 8)
- All following orders are paid on a Net 30 payment cycle from the date INTO sends invoices. All invoices are sent via email unless otherwise agreed.
- All past due invoices are assessed a $15.00 late fee which will be assessed on next invoice
A $25.00 restocking fee will be applied to any orders (including hand deliveries/shipped packages) refused or returned without prior agreement.
- All orders placed with INTO (for product not in stock) require a 6 week production and delivery time period from date of order. However, the order may be received within 6 weeks (depending on time of year) but is not guaranteed.
- For orders made on inventory currently in stock INTO guarantees that the products will be ready for shipment within 48 hours.
- If any of INTO’s products do not sell well within a 3 month period from date of delivery, INTO will be happy to exchange product up to $250.00 in value for models more suitable to your store.
Return Policy
Credit or replacements will be issued for damaged or missing goods reported within seven days of receiving delivery. Please call us at 440.774.3546 for return authorization. Please make note of any damages on the bill when receiving freight deliveries. If you must return a portion of your order, you must include a copy of the packing slip or invoice and a reason statement, and return it within 14 days. In the case of damaged goods count all parcels and inspect for obvious damage to cartons. If damaged, please note it on the delivery receipt along with the signature of the driver. Open all packages immediately and inspect for damage. If contents are damaged, notify INTO immediately. KEEP ALL DAMAGED CARTONS. We must notify carriers within 15 days or they may deny liability.
Shipping Policy
- For all orders within a 50 mile radius of INTO headquarters we guarantee drop off in person unless other delivery method is agreed upon.
- As a rule INTO will ship all orders via United States Post Service. Each package is shipped Priority mail with insurance to cover the value of the order along with signature confirmation to verify the delivery of the package. The charge for shipping via USPS is 10% the cost of the order.
- If so requested INTO will ship orders via UPS for a 15% the cost of the order.
- For orders over $500.00 the cost of shipping is free.
- If a retail customer makes individual orders in one month's time amounting to $500.00 or more they will not be required to pay shipping costs for their first order in the next month (minimum order of $100.00)
Orders email
Disclaimer: Delivery is guaranteed by the stipulations of the Federal Postal Service and not by INTO
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